Returns Policy


• 11.1. Return claims are made only with an explicit statement sent to:  indicating the type and model of the items purchased; the User’s name; order number and the date on which the goods have been received by the User.

• 11.2. Upon such claim the consumer must return the purchased items in the condition and with the labels with which they have been delivered to them.

• 11.3. Upon approved claim, the money will be refunded back to the user’s bank account within 15 days, after they have executed their right of withdrawal.

• 11.4. Refunds are not made until the User returns the items in the same condition they have been received.

• 11.5. The user has the right to return the purchased item within seven (7) working days after the products have been delivered. All costs related to returning the products are at the expense of the User.

• 11.6. In claim the user can return the item for reimbursement.

• 11.7. They may return the items bought in case the following conditions are met:

• They are in good condition (items are not used, scratched, or broken).

There is no damage caused by misuse.

• Retain the original packaging and labels.

• 11.8. The items should be returned to the address stated in the confirmation letter sent to the User when they made an order.

• 11.9. The return costs are covered by the user, unless the return is due to the fault of the producer or the online store.


• 12.1. The User has the right to order and receive the items from the site under the terms & conditions specified therein.

• 12.2. The User has the right to know the status of their order.

• 12.3. The User is entitled to delivery of the item/items on the requested delivery address after they have made a purchase by the website.

• 12.4. The User is obliged to pay the price of the items as shown on the site.

• 12.5. Users of the may not distribute, modify (edit), copy (except for non-commercial, personal purposes), transmit, display, reproduce, publish, create derivative works from, transfer, sell or in any other way use content of without the written permission of Luckylocks AD.

• 12.6. Any User of, regardless of whether they make an order or not, should

• respect  and not violate the rights and freedoms under the Constitution and laws of the Republic of Bulgaria and the international regulations, the rules of morality, decency, business  and internet ethics, while using the services of Luckylocks AD.;

• not infringe someone else’s material or immaterial, absolute or relative rights and interests, such as property rights, intellectual property, etc..;

• Immediately notify Luckylocks AD and the relevant authorities in case of an infringement committed by using the Services;

• not perform malicious actions.